Privacy
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Privacy

1 Coco Eden Limited company registration 09754101 is committed to protecting your

privacy and maintaining the security of any personal information received from you. We

strictly adhere to the requirements of the Data protection legislation in the UK. The

purpose of this statement is to explain to you what personal information we collect and

how we may use it.

2 When you order, we need to know your name, address, email address and card details.

This allows us to process and fulfil your order. You have the option to withhold personal

information that is not required for the order process.

Coco Eden Limited only uses personal data that you provide directly. This may be because of a product or service you have ordered.

We use the following data:

– name and address of the shipping and delivery address;
– Phone number;
– Billing address;
– E-mail address;
As you will understand, we also need the data for the delivery address. Of course you want your product to be delivered, either to your own address or to the address of the person you want to surprise.

You can also register as a customer first. In addition to your specified personal data, we also save the username you have chosen. This is useful because it will save you the trouble of having to enter your data every time. Our portal also allows you to enter and adjust these settings yourself.

3 We use your personal information solely for payment and billing purposes. We will only

contact you with your consent.

4 We do not sell, rent or exchange your personal information with any third party for

Commercial reasons, beyond the essential requirement for credit/debit card validation

during purchase.

5 We follow strict security procedures in the storage and disclosure of information which

You have given us, to prevent unauthorised access in accordance with the UK data

protection legislation. We do not collect sensitive information about you except when

you specifically knowingly provide it. In order to maintain the accuracy of our database,

you can check, update or remove your personal details by emailing us. We use a

technology called “cookies” as part of a normal business procedure. Cookies are

small text files that are created by a web server and stored on your computer when you

visit a website. They don’t do anything i.e. they are not executable code and can only

be read by (you and) the website that created them. You can view and edit the cookies

on your computer like any other text file using a text editor (the contents are usually just

strings of unique identifiers and date/timestamps). The website that created the cookie

can read the contents when you are at their website. Cookies are widely used across

the internet: you may have hundreds of cookies on your computer at any one time.

Each browser has its own set of cookies so, if you run multiple browsers, you will have

multiple sets of cookies on your computer. Many websites use cookies to improve your

browsing experience e.g. remember your log-in details, record which items you have

selected to purchase, or even tailor what content is displayed depending on your

preferences. Cookies can also be used to record ‘analytics’ data. i.e. which web pages

you visit, whether or not you arrived at the web page by clicking on an advertisement or

an affiliated website. Many websites find the collection of analytics data valuable in

improving the quality and content of their web sites. In the past, cookies have had some

bad press. Much was due to a general misunderstanding of what cookies are and how

they work but some was due to justifiable privacy concerns relating to 3rd party tracking

cookies. These cookies are used by advertising websites and track a web user across

multiple sites. The good news is that all modern browsers allow you to easily block 3rd

party cookies. We use cookies for the following purposes:

a) to record analytics data. All the major browsers allow you to block cookies and

delete those that have already been created on your computer, usually within

the ‘Tools’ section of the browser. These tools allow you to specify which

cookies you will accept by type and often by specific websites using an

exception list e.g. you can block all cookies and then list the website from

which you will accept cookies. There are also a wide choice of browser add-ins

that you can install if you wish greater control over persistent cookies.

b) To personalise user experience. To allow us to provide you with easy login access, record items for purchase and access to relevant promotional activities.

6 In order to process credit/debit card transactions, the bank or card processing agency

may require to verify your personal details for authorisation outside the EEA (European

Economic Area). Your information will not be transferred outside the EEA for any other

purpose.

7 If you have any questions about privacy please contact us at [email protected]