1 Coco Eden Limited company registration 09754101 is committed to protecting your
privacy and maintaining the security of any personal information received from you. We
strictly adhere to the requirements of the Data protection legislation in the UK. The
purpose of this statement is to explain to you what personal information we collect and
how we may use it.
2 When you order, we need to know your name, address, email address and card details.
This allows us to process and fulfil your order. You have the option to withhold personal
information that is not required for the order process.
Coco Eden Limited only uses personal data that you provide directly. This may be because of a product or service you have ordered.
We use the following data:
– name and address of the shipping and delivery address;
– Phone number;
– Billing address;
– E-mail address;
As you will understand, we also need the data for the delivery address. Of course you want your product to be delivered, either to your own address or to the address of the person you want to surprise.
You can also register as a customer first. In addition to your specified personal data, we also save the username you have chosen. This is useful because it will save you the trouble of having to enter your data every time. Our portal also allows you to enter and adjust these settings yourself.
3 We use your personal information solely for payment and billing purposes. We will only
contact you with your consent.
4 We do not sell, rent or exchange your personal information with any third party for
Commercial reasons, beyond the essential requirement for credit/debit card validation
5 We follow strict security procedures in the storage and disclosure of information which
You have given us, to prevent unauthorised access in accordance with the UK data
protection legislation. We do not collect sensitive information about you except when
you specifically knowingly provide it. In order to maintain the accuracy of our database,
you can check, update or remove your personal details by emailing us. We use a
technology called “cookies” as part of a normal business procedure. Cookies are
small text files that are created by a web server and stored on your computer when you
visit a website. They don’t do anything i.e. they are not executable code and can only
be read by (you and) the website that created them. You can view and edit the cookies
on your computer like any other text file using a text editor (the contents are usually just
strings of unique identifiers and date/timestamps). The website that created the cookie
can read the contents when you are at their website. Cookies are widely used across
the internet: you may have hundreds of cookies on your computer at any one time.
Each browser has its own set of cookies so, if you run multiple browsers, you will have
browsing experience e.g. remember your log-in details, record which items you have
selected to purchase, or even tailor what content is displayed depending on your
preferences. Cookies can also be used to record ‘analytics’ data. i.e. which web pages
you visit, whether or not you arrived at the web page by clicking on an advertisement or
an affiliated website. Many websites find the collection of analytics data valuable in
improving the quality and content of their web sites. In the past, cookies have had some
bad press. Much was due to a general misunderstanding of what cookies are and how
they work but some was due to justifiable privacy concerns relating to 3rd party tracking
cookies. These cookies are used by advertising websites and track a web user across
multiple sites. The good news is that all modern browsers allow you to easily block 3rd
a) to record analytics data. All the major browsers allow you to block cookies and
delete those that have already been created on your computer, usually within
the ‘Tools’ section of the browser. These tools allow you to specify which
cookies you will accept by type and often by specific websites using an
exception list e.g. you can block all cookies and then list the website from
which you will accept cookies. There are also a wide choice of browser add-ins
that you can install if you wish greater control over persistent cookies.
b) To personalise user experience. To allow us to provide you with easy login access, record items for purchase and access to relevant promotional activities.
6 In order to process credit/debit card transactions, the bank or card processing agency
may require to verify your personal details for authorisation outside the EEA (European
Economic Area). Your information will not be transferred outside the EEA for any other
7 If you have any questions about privacy please contact us at [email protected]