FAQs

Frequently Asked Questions

 

  1. Can you make a chosen plant selection to go in different vases?
    We offer a full taylored service to our clients. Please call Coco Eden sales office on 01483 728621 or click on contact us and complete your request online, where our staff will be more than happy to bring your individual visual concept to life.
  2. Can you supply wedding flowers or any other event?
    We offer our clients a full floral wedding experience and again our sales team are happy to discuss your particular needs. This is dependant on the size the quantity.
  3. What if we are not happy with the quality of your product?
    Coco Eden’s single most important key performance indicator is your satisfaction which is based on repeat business or referals over a 12 month period? We want our clients to recognise the qualityand encapsulate the whole visual concept experience of our receiving our product to enjoying the aroma of our “In Plant Fragrance”. However if our standards have not reached your satisfaction we will ensure that the sutuation is rectified as specified in our returns policy.
  4. Can I get a discount on larger orders?
    We are happy to discuss discounts for large orders over £800. Please ring our Sales team to discuss terms.
  5. How long will delivery take?
    We carry a large amount of stock which we make your chosen arrangement against each order placed. All orders unless notified will be packaged and despatched with 48hrs which is measured as a key performance indicator internally. Each package will be tracked by the courier and a Tracking number will be issued. We will then be under the courier’s terms and conditions for supply as we have no guarantees.
  6. Do you ship Internationally?
    Yes we offer a standard international shipping price shown at check out, but this price is subject to change based on size of order.

 

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